Impressive competitive feelings through gamificationMarch 12th, 2015 by
Affecting customer behaviour
Gamification is hot. Gartner again added it to it’s Hype cycle and it is an often used buzz word in many different contexts.
But what is gamification exactly? And how to use it in order to engage your customers with your company? Let me try to explain by having a closer look into the anatomy of the concept and applying the concept to the energy industry.
Gamification is the use of game thinking and game mechanics in non-game contexts to engage users in participating. It has the idea that individuals are more likely to engage in an activity if there are clearly defined rewards for doing so. Just like an ordinary game, rewards can range from bragging rights to monetary incentive. In this blog, it means that by a (fun!) unconscious process energy consumers are stimulated to care more about their energy use, the worldwide energy resources and lower energy bills. And last but not least, get more engaged with your company.
It’s all about game mechanics, dynamics and aesthetics
To get a better understanding of the concept, it is crucial to know the different elements of the customer’s journey in a gamification process:
- The game mechanics describe how specific, unique elements stimulate specific actions. You may think about rules, targets, credits, levels and scoreboards. Game mechanics have to be clear for all users.
- Game dynamics are the desired behaviours that result from a specific set of mechanics. It’s social science, so there is no blueprint for generating preferred dynamics (e.g. correct way of playing the game); one has to test and adjust applied mechanics in a pilot first in order to get to the perfect set of mechanics.
- The game aesthetics are the final desired emotional responses created by the player of the game. This could also be called the relatively elusive ‘fun factor’.
Let’s be more specific and dive into one of Energyworx’ use cases: the Social Energy App.
Imagine your customers are able to view a personal energy overview on an application looking like this:
All users are able to see their energy score on this scoreboard. The scores are based on Energyworx’ collected and processed energy data. Users are able to invite friends and neighbours to compare their energy use score.
Furthermore, users can start a game whereby the participants set their own game mechanics. So, your customers get the ability to create their own, fully customized game.
For example, the target has been set on 10 credits and player x will earn 1 credit if:
– x saves 5% on his energy usage
– x shares valuable input like adding energy saving advice
– x is the creator of the game
– x earned 5 credits
In case user x reaches the target, user y (and q or z) has to reward user x. If you leave it up to the participants, this reward would probably turn out to be a free drink or a home made dinner. Least performing players will receive extra messages to save on energy.
As an utility, you can get involved and influence both the dynamics and aesthetics of the game by adding extra incentives such as offering customized discounts per..
– number of introduced users
– completed games
– social media posts or tweets
– social media shares
Final result? You contributed to the creation of energy awareness among your customers. And you did so by using an instrument that appeals to their competitive feelings, one of the most effective triggers one can apply on a social being.